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Jan 14 2021
Jan 14

Who reads what? For how long? And where?

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Jan 05 2021
Jan 05

How can we leverage Open Source contribution (in particular to Drupal) to maximize value for our customers? In this article, I would like to share the results of a recent workshop we held on this question as part of our internal gathering LiipConf.

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Together with a few colleagues we met for a brainstorming session. The goals set for this session were:

  • Share experiences about open source contribution at Liip and together with customers
  • Reflect on added value we can generate when contributing to Open Source
  • Mention any blockers, uncertainties or difficulties that you encounter when it comes to Open Source contribution
  • Come up with ways of including Open Source contribution into our workflows
  • Brainstorm what our customers would find valuable to know about Open Source contribution


In our check-in, we asked which topics attracted people to come to the workshop. We had a good mix of engineers, product owners and UX folks from Drupal and Symfony in our meeting. The topics of interest spanned from “motivating clients to pay to create reusable solutions”, “sharing experiences in the context of contributions”, “getting started with contributions in 2021”, “listening in”, “finding ways to giving back”.


Thanks to Emilie’s suggestion and facilitation, we used the Customer Forces Canvas to structure the discussion.

Open Source contribution board based on Miro.com and Customer Forces CanvasOpen Source contribution board based on Miro.com and Customer Forces Canvas

The canvas allowed us to capture different aspects of adopting contribution practices by asking structured questions:

  1. Triggering Event - What were those events that led to your decision to contribute back to Open Source?
  2. Desired Outcome - What outcome were you looking for?
  3. Old Solution - What solution were you using that was already in place?
  4. Consideration Set - What were alternative solutions that were considered?
  5. New Solution - What solution was selected? Why?
  6. Inertia - What were some concerns/anxieties you had before starting to contribute?
  7. Friction - What were some concerns after you started contributing?
  8. Actual Outcome - What was the actual outcome after starting to contribute? Did it meet your expectations?
  9. Next Summit - What would you like to see next for contribution? Why?

Discussion points

Examples mentioned were finding issues in existing Open Source solutions. Another key triggering event was that when the client understood how
Open Source works, they would be much more motivated to fund contributions. Often it is the motivation by an individual or the team striving to create better solutions without the need to maintain custom code individually for a customer project.

Goals we are striving for when contributing to Open Source include externalizing maintenance efforts to the community at large as well as doing good. By contributing back we are fueling the ecosystem that keeps our software up to date and innovative. We create more sustainable solutions when we are able to use standardized building blocks and follow community best practices.

When facing contribution opportunities, we are often presented with various ways to solve the issue. Fix the issue in custom code (miss the chance of contribution), fix the issue in a contributed module or fix the issue in Drupal core. Depending on the layer of abstraction, we can shoot for quick solutions or spend more time working on a generic solution. Alternatives to fixing the issues ourselves also include that we sponsor other maintainers to work on a sustainable solution that includes the resolution of the current issue.

We have also encountered issues where relying on too much abstract code created a risk for the project over time, especially when you deviate from the standard components it might become easier to internalize the functionality into the custom project’s code base so that it can be adapted without context switching but at the cost of needing to maintain the functionality without community support.

Even non-perfect code or work-in-progress can be released as Open Source so that others are able to build on it and eventually these building blocks will be further evolved. Sandbox projects or alpha releases can serve well as incubators for contributed code. Over time, when the project gets more mature, the semantic versioning approach with alpha & beta releases allows to specify well what users of the module can expect.

When discussing what was holding us back from contributing, many reasons can apply. Contributing to Drupal core takes more time than writing custom code. Sometimes it is just that folks involved don’t understand how Open Source works or what it is good for. When we create quick & dirty solutions, we sometimes don’t feel quite ready to Open Source them. Sometimes, we just don’t feel a need to contribute back because we can achieve our short term goals without doing so. Family folks mentioned that they can’t commit private time and focus on getting the job done during work time.

When discussing what was holding us back when making a contribution, we found that sometimes the effort invested doesn’t match the outcome. We need to invest more time than what we think is worth solving the problem. This can be especially driven by the fact that contributed code may imply higher quality standards enforced by peer-review from the community. It’s also the urge that once a solution is Open Source, we feel like we need to maintain it and invest more time continuously. If a custom solution is cheaper, why should the client pay for it when they cannot reuse it themselves? Sometimes we are not certain if anyone else will be willing to make use of our custom code.

We talked about the benefits that folks got when adopting contribution was adopted as a practise. Getting good community feedback on their solutions, having their solutions improved and evolved further so that it matches new use cases was mentioned. Giving speeches at conferences is also something that was found to be valuable. As a new step for contribution, folks mentioned that they would like to get help pushing their contributed modules so that they get adopted by a wider audience.

We also identified some USPs (Unique Selling Proposition) for contribution during the discussion. Clients would not need to pay for improvements contributed by the community. The maintenance of solutions based on contribution becomes more reliable. Contribution elevated self-esteem for clients and teams and helped increase visibility. It helps as a sales argument for agencies towards clients and also helps engineers to become hired by a Drupal agency like Liip. Some folks even manage to make money on platforms like GitHub sponsors or Open Collective.


We closed our meeting to collect some takeaways and what’s next for folks in contribution. Here’s a list of the key takeaways:

  • A “contrib-first approach” that incorporates the contribution mindset
  • Adding contribution checkpoints into the definition of ready/done
  • Inviting for cross-community contribution between Symfony and Drupal
  • Raising contribution in daily meetings, motivating each other to speak at conferences
  • Making sure that our contributions are used by others
  • Helping to find areas of contribution for non-developers
  • Balancing being a taker vs. a maker
  • Evolving a plan to communicate our efforts around contribution

What’s next for you in contribution? Have you experimented with the Customer Forces Canvas? Thank you for improving Open Source & let us know in the comments.

Image credit: Customer Forces Canvas (c) LEANSTACK

Dec 16 2020
Dec 16

The corona situation forced DrupalCon Barcelona 2020 to be fully hosted online, and was therefore renamed to DrupalCon Europe 2020. How was the experience? And how did I end up here?

You will find my first impressions about the conference in this article, as well as a bit of a background story, and some tips. Enjoy.


I have been working as a backend developer on PHP projects for more than 15 years now. I joined Liip in Lausanne a bit more than two years ago, and at first, I was mostly involved in Moodle projects.

About one year ago in late 2019, we founded a team (we call it Circle ®) to craft digital solutions based on Drupal in Lausanne. The Drupal knowledge has already been within Liip for many years, as we use and contribute to it in many of our locations, including Fribourg, Bern and Zurich. I was onboarded and coached by others Liipers; I grew my skills and got in touch with the Swiss Drupal community. Everything looked promising! After a couple of months, we nevertheless decided to stop the adventure, and continue with other projects. That being said, I had the opportunity to work with Drupal 8 for a couple of months, and it was far more evolved, than the somewhat difficult memories I got from earlier versions of it.

So I decided to keep my ticket for DrupalCon Barcelona, even if it meant to spend a few days at home watching talks instead of being at a great venue full of people in the beautiful city of Barcelona. Let’s be clear, it is the first DrupalCon I have ever attended, I did attend some conferences for other projects (Symfony and Moodle).

The conference format

Well it all started with an email, telling us how to get familiar with the online platform, and how to use it or seek for help. I was surprised to see that the online event did not abandon the "networking part" of a conference. A “virtual exhibition” was available where you could find the different sponsors and meet them. A “meeting hub” was available to connect with other attendees. You could even ask for a buddy that can catch up with you and help you through the conference. DrupalCon Europe even planned social events in the evenings, but I wasn’t in the mood to attend them (yet).

The rest was as usual, you had different tracks you could subscribe to and watch. A chat and live Q&A area were available for each talk and it’s all quite straightforward to use. The platform uses a Zoom integration. Unfortunately, it did not work on my Linux distribution on the first day. It’s quite an unpleasant experience to miss a few minutes of the first talk because of technical issues. Fortunately, a workaround was available, and the issue got more or less fixed on day 2.
Furthermore, all the sessions were recorded and are available to watch later. I guess that this can be expected for a first full-online experience, and overall the platform was great. I can’t imagine how much work it has been to turn this event from an in-person to an all- virtual one. I was quite impressed by the result!

The talks

I attended a few talks, they all focused on specific topics, but some are more “developer”-oriented than others. I did a bit of everything, including “business” oriented talks. I still can’t figure what to say about them, some were more than excellent, others felt basic or too simplified. There was something for every kind of profile, but overall I felt disappointed by most of them. (To be honest, it’s something that has happened in the past. I probably enjoy the social part more at these events, or I don’t choose the right talks). However, there were very good talks that I personally enjoyed:

The feeling

Having mastermind speakers is quite a thing. You can listen to talks by people that have been doing Drupal for years, sharing their overall experiences on Drupal and no matter the topic they share, it’s a pleasure to listen!
It makes me realise how huge the community is and how difficult it is to drive it in an embracing, contributive and constructive way. Drupal has evolved a lot, specifically since the switch to Drupal 8. But managing the technical aspect is not all there is in a community. Finding ways so people can have a safe place to discuss, interact and contribute is something too. A strategy to center humans and their rights in Open Source Design is one aspect they tackle, but there are many more that are worth the efforts. I can say that I like the direction that Drupal is taking, and it’s a pleasure to see that everything is built together to provide one of the best CMS out there! Even if the learning curve is still pretty steep and should not be neglected.

I was worried about having a fully remote conference, but I shouldn’t have!. The experience was great, I had very little issues, and the number of talks was impressive.
I recommend you to have a look at the talks in advance, book them, and don’t hesitate to switch to another one if your gut feeling is telling you to do so. I also recommend you to keep some space in your schedule for your daily business, ongoing projects, in case you will have to answer some emails or do a few meetings here and there. Last but not least, I recommend connecting with the community, there are amazing people out there, and it’s always great to share and build connections.

Congratulations and a big thank you to DrupalCon Europe 2020 and everybody involved, making this event a great online experience!

Picture taken from:

About Drupal Sun

Drupal Sun is an Evolving Web project. It allows you to:

  • Do full-text search on all the articles in Drupal Planet (thanks to Apache Solr)
  • Facet based on tags, author, or feed
  • Flip through articles quickly (with j/k or arrow keys) to find what you're interested in
  • View the entire article text inline, or in the context of the site where it was created

See the blog post at Evolving Web

Evolving Web